Patient Care & Services

Admission Process

Patient reports to the reception of the hospital.

Front desk executive enquires about the patient’s problem.

Reception office refers the patient to the concerned department/doctor.

Patient reports there, and concerned doctor investigates the patient’s case history.

If required, patient is advised for admission in the hospital. In case of admission, the patient is given the admission date and admission form is filled for further formalities.

Except for emergency cases, admission to the hospital is done by appointment. This will be recommended by the specialist during the patient’s outpatient consultation.

During The Stay

When the patient arrives at the ward, our ward staff will orientate the patient to the ward and the facilities available. Patient will then be clerked by the ward doctor – this involves taking a detailed medical history and ordering of tests if necessary.

During the patient’s stay in the hospital, he/she will be attended by a team doctors comprising of medical specialists, assisted by medical officers and house officers. Every care is taken in respect of patient care, treatment, meals, dress and health recovery.

The daily routine in the ward includes activities such as ward rounds by doctors, medication, meals, visiting hours and bedtime. However, this routine may vary as laboratory tests, x-ray, treatment and other procedures will take place when required.

The safety and wellbeing of our patient is our utmost concern to us. We advise our patients to remain within the hospital premises until they are discharged by the concerned doctor.

Discharge Process

  • The best part about being in the hospital is when the doctor comes into your room and says those wonderful words, "You can go home today." So you get your street clothes on, grab your toothbrush and head out… yes? No, it's not that easy. There are many things that have to be done before you can really leave safely.
  • The doctor has to write discharge orders in your chart
  • He has to review all your medications and list what you should be taking at home.
  • The doctor gives the order to the nurse with any prescriptions he wrote.
  • The nurse must call your family doctor or the primary doctor on call and make an appointment for your follow up visit.
  • Any equipment or supplies you may need for home care need to be arranged with an outside agency.
  • Financial arrangements are reviewed and finalized.

Patient Guidelines

For the comfort of all our patients, we request you to limit your visitors during visiting hours.

Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.

Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.

Sanitise hands before and after visiting.

Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.